Refund & Cancellation Policy

1. Overview

WITNESS AI (operating as Witness Labs) sells access to an AI-powered creative prompt workstation via credit packs and subscription plans. Because credits are consumed against real-time AI compute, refunds are handled on a fair, transparent basis as described below.

2. Refund Window

You may request a refund within seven (7) days of the original purchase date. Requests received after this window will not be eligible for a monetary refund but may be reviewed on a case-by-case basis for account credit at our discretion.

3. What Is Refundable

• Unused credits. Credits that have not been consumed on any generation are fully refundable within the 7-day window.
• Failed generations. Credits deducted for generations that failed due to platform or model errors are automatically refunded to your account balance. If an auto-refund did not occur, contact us and we will credit your account.
• Duplicate charges. Any duplicate or erroneous charge is fully refundable at any time upon verification.

4. What Is Not Refundable

• Consumed credits. Credits used to generate outputs are non-refundable — the underlying AI compute cost is incurred at the moment of generation.
• Partially used credit packs. Only the unused portion (in whole credits) is eligible for refund.
• Subscription time already elapsed. Subscription fees for periods already served are non-refundable.

5. Subscription Cancellation

You may cancel a subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing cycle. You retain full access to Pro features until the cycle ends. We do not offer pro-rata refunds for partial subscription periods.

6. Processing Time

Approved refunds are initiated within 3 business days of approval and typically reflect on the original payment method within 5–10 business days, depending on your bank or card issuer. International transactions may take longer.

7. How to Request a Refund

Submit the support form using the email address registered on your account, including:

• Order ID or payment reference
• Date of purchase
• Reason for the refund request

We respond to refund requests within 2 business days.

8. Chargebacks

If you dispute a charge with your bank without first contacting us, your account may be suspended pending resolution. We strongly encourage reaching out to support first — most issues can be resolved faster and more favourably through direct contact.

9. Changes to This Policy

We may update this policy from time to time. The version displayed on this page is the current effective policy. Material changes will be announced via email or in-app notice.

10. Contact

WITNESS AI
Pune, Maharashtra, India
Support form: https://witness-labs.com/contact